The accessibility to the customer and technical support that a hosting company provides will tell you a lot for the services they offer too. If you're allowed to use just emails and tickets, you have most likely come across a reseller not the actual hosting provider. When this is the case, you will probably have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the true web hosting company for further help. When the supplier offers you different options for communication with quick response time that are available at any moment, they're almost certainly the top provider, not only a reseller. So you will receive prompt assistance and high quality support as they'll have instant access to the servers where your account will be created. No matter what the trouble - sales or technical, it is always better to get in touch with your web hosting company directly via your favourite method of communication.
24/7 Customer Support in Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux hosting service. Even if you aren't our client yet and you have questions, we can help you promptly and provide the necessary information, in order to give you the choice to make the very best decision when you buy your new web hosting account. We're available any time, including weekends and holidays, and we supply multiple options for communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have several phone numbers all over the world, therefore you're able to call the one which is closer to you. The maximum response time for the email messages and the tickets is one hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for several days to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we supply come with 24/7 customer and tech support, which means that regardless of what problem you experience, you'll be able to contact us and we will help you quickly. The guaranteed reply time for any e-mail message or ticket that you open via your Hepsia website hosting Control Panel is only one hour; usually the response time hardly ever exceeds 20 min. Furthermore, we provide telephone support with a couple of local numbers internationally as well as a live chat, so you will be able to contact us and receive more details about our solutions even if you don't have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, package specifications, e-mail configuration, website hosting account settings, etcetera. If you use our services, you won't ever have a situation where you should wait for a few days to get an issue solved like you may have to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide comes with 24/7 customer and technical support, which means that in case you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us at any time, even weekends and holidays. For your benefit, we provide different ways of communication - phone support with a couple of local numbers globally, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters as it is much easier to track what is going on. The maximum warranted reply time for all emails and tickets is sixty minutes, however it hardly ever takes that long to receive assistance. When you acquire the Managed Services upgrade that we offer, our admins will also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server through us, you can contact us at any time using various channels and the maximum time that you'll need to wait for a reply is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any common questions or you'd like to learn more about our website hosting solutions before you order, you can also use our live chat or you can call one of the local numbers that we have in several countries worldwide. If you need help with third-party software that you cannot install or run efficiently, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.