Integrated Ticketing System
What is an integrated ticketing system and what are the advantages of employing one? How is it different from other forms of customer support?
A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the easiest way to solve a problem that requires some time to investigate or that needs to be forwarded to an admin. In this way, all comments contributed by either side will be stored in one place in case someone else wants to work on the given problem and the information in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which implies that you’ll need to log in and out of at least 2 accounts to execute a certain procedure or to get in touch with the company’s customer service team. If you want to administer a handful of domains and each one of them is hosted in its very own account, you’ll have to use an even larger number of accounts simultaneously. Furthermore, it might take a substantial length of time for the provider to reply to your ticket request.
Integrated Ticketing System in Hosting
Our Linux hosting service
come bundled with an integrated ticketing system, which is included in our in-house built Hepsia Control Panel. Unlike other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the same location – invoices, web files, emails, support tickets, etc., eliminating the necessity to log in and out of different admin dashboards. In the event that you’ve got any pre-sales or technical questions or any difficulties, you can submit a ticket with a few mouse clicks without ever leaving your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of educational articles, which will provide you with more information and which may help you fix any particular issue even before you post a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our Linux semi-dedicated servers
, which suggests that you won’t require an additional platform to contact our tech support team – you can do that on the spot as soon as you stumble upon a predicament. Posting a new ticket takes several clicks and tracking down an older one is equally easy. Using our intelligent search filter, you can swiftly track down any ticket that you have submitted in the past. You can post a ticket at any point in time since our client support staff members are at your service 7 days a week and respond in less than sixty minutes, although it seldom takes that much to receive a reply. With Hepsia, you’ll have everything in a single place and you can forget about having to log in and out of two or more platforms to resolve a simple problem.