- Glossary
- AAAA Records
- Access Log Manager
- Additional RAM
- Administration Services
- Advanced Tools
- Email Aliases
- Antivirus Protection
- APC
- Web App Installer
- Auto-reply Emails
- Browsable Daily Backups
- Catch-all Emails
- CentOS
- Live Chat Support
- ClientExec Billing And Support Software
- Genuine Cloud Architecture
- CNAME Records
- Hosting Control Panel
- Hardware
- CPanel Control Panel
- CPU Share
- Cron Jobs
- Custom Error Pages
- MX And A Records
- Daily Data Back-up
- Data Centers
- Data Compression
- Debian
- Dedicated IP Address
- Server Network Hardware
- DirectAdmin Control Panel
- Disk Space
- Domain Backorders
- DomainKeys Identified Mail
- Domain Manager
- Parked Domains
- Domain Registration Transfer
- Dreamweaver Compatibility
- Dropbox Backups
- Email Forwarding
- Email Manager
- Enom Domain Name Reseller Account
- EPP Transfer Protection
- Error Log Viewer
- Extensive Online Documentation
- Extra Dedicated IPs
- File Manager
- FTP Accounts
- FTP Manager
- Full DNS Management
- Full WHOIS Management
- Guaranteed RAM
- Hepsia Control Panel
- Hosted Domains
- Hotlink Protection
- Htaccess Generator
- Domain ID Protection
- Imagemagick And GD Library
- InnoDB
- Installation And Troubleshooting
- Instant Account Activation
- Integrated Ticketing System
- IonCube
- IP Blocking
- JailHost
- Email Accounts
- Mailing Lists
- Mailing List Members
- Managed Services Package
- Marketing Tools
- Money Back Guarantee
- Memcached
- Microsoft Frontpage Extensions
- ModSecurity
- Monitoring And Rebooting
- MySQL And Load Stats
- 2.5 Gbit Network Connectivity
- Data Corruption
- Node.js
- No Overselling
- NS Records
- One-Hour Response Guarantee
- Perl Modules
- Password Protected Directories
- Perl Scripting
- PgSQL Databases
- PgSQL Database Storage
- Phone Support
- PHP 4 And PHP 5 Support
- PhpMyAdmin
- PhpPgAdmin
- Python
- RAID
- Registrar Lock
- Server Reselling Options
- Server Side Includes
- Shared SSL IP
- SiteMap Generator
- SMTP Server
- Spam Filters
- SPF Protection
- MySQL Databases
- MySQL Database Storage
- SRV Records
- Data Caching
- SSL Certificate Generator
- Stable Linux With Apache
- Subdomains
- Customer Support
- Bandwidth
- TXT Records
- Ubuntu
- UPS And Diesel Back-up Generator
- Service Uptime
- URL Redirection
- Varnish
- VPN Traffic
- Multiple Control Panels
- Set-up Fee
- Multiple OS
- Full Root-level Access
- SSH Telnet
- Web Accelerators
- Online Website Builder
- Web And FTP Statistics
- Web Installer
- Webmail
- Assisted Website Migration
- Website Manager
- Free Website Themes
- Weekly Backup
- Weekly OS Update
- Zend Optimizer
- ZFS Mails And MySQL
- Order
Phone Support
Find out what hosting providers mean when they say "phone support".
If you have ever had a hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for a lot of things it's better to consult with a live person over the phone instead of exchange tickets or e-mail messages. If you'd like to learn more about a specific service before you buy it or if something small-scale should be made, for example, it is really much easier and quicker to do it live. When you're able to seek the advice of representatives by phone, it is also very likely that you are working with a real hosting provider, not just a reseller. The type of support that you'll get over the telephone differs between different suppliers - from general matters to experienced technical support. Generally most of the suppliers will offer you pre-sales assistance and 1st level phone support, while more complex technical matters are resolved through email and / or tickets.
-
Phone Support in Hosting
Our hosting packages feature phone support fourteen hours per day even on public holidays, therefore if you don't have an account yet, you are able to phone us and find out more about our services or whether we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you are able to call the number which is closer to you. In case you are an existing customer, we will assist you in a timely manner with any general and billing matters as well as with multiple tech issues to save you time and efforts - we are aware of the fact that in some cases it is quicker to talk to a live person and get things done promptly. Certainly, some problems cannot be resolved over the phone, so if this is the case you are able to employ our ticketing system.
- Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we supply include real-time phone support for fourteen hours a day. In case you are not sure which plan is suitable for your web sites, you'd like to learn more about a plan's features or you're looking for any other kind of information about our solutions, you will be able to call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support agents will help you. In case you already own an account, you're able to get in touch with us about sales and general matters, although we're usually able to help with a large number of tech issues as well. For entirely technical troubles you'll need to employ our in-built ticketing system where the correspondence between you and our technical support crew will be in 1 place, which is the better option if the issue needs more time to be dealt with or it has to be escalated to our system administrators. - Phone Support in Semi-dedicated Servers