Technical Support Channels
A Sixty–Minute Response Guarantee
Every help request you send to us will be responded to within maximum 1 hour. If for any reason whatsoever your support ticket or email calls for additional assistance from a server administrator, we will timely forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Managed Services package, all of the server management tasks included there will be executed at a time of your choosing.
A Top–Notch Help Desk Service
Our customer support team will be online for you twenty–four–seven if you require help working with the Control Panel or with any of the apps that we preinstall on your behalf on the server. And if you require help tackling all the day–to–day admin tasks on your server, you can take advantage of the Managed Services package, that includes backup hard disk space, Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting services, etc.
An Intuitive Help Section
Each dedicated server is fitted out with our cost–free Control Panel, which sports an integrated knowledgebase and a group of instructional video tutorials. Whenever you need assistance with the Control Panel, just click the Videos or Help buttons in the upper right corner.