Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Warranty

  • Our technical assistance crew is on duty 24/7 to take care of all of your current assistance requests. Every ticket you submit to us shall be solved within maximum 60 minutes. If your problem requires the assistance of an admin, we will forward the ticket to the technician on shift and will notify you that the issue is under control.

  • Top quality support service

  • Professional Tech Help Service

  • Our customer assistance Dept is going to be working for you day–and–night to to handle all help inquiry tickets that you send. We offer tech help for the packages that are installed in advance on your hosting server. These include our custom developed Control Panel, the selected OS as well as the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Control Panel that is provided free–of–charge with your virtual server, you can find an insightful Help section, consisting of everything you should have knowledge of when maintaining your web sites and programs. We have included a wide selection of how–to articles and video tutorials that illustrate the important web site maintenance tasks in an easy to read fashion.